Privacy policy

Gerneral Information

The following information will provide you with an overview of what will happen with your personal data when you visit our website and use our application. The term “personal data” comprises all data that can be used to personally identify you.

Data Controller Contact Information

new-data-services GmbH
Alexanderstraße 188-190
26121 Oldenburg

Telefon +49 (0) 441 - 20 55 36 0
E-Mail: info@new-data-services.de

Data protection officer

Telefon +49 (0) 441 - 20 55 36 20
E-Mail: datenschutz@new-data-services.de

Your Rights

When using our website and submitting personal data to us, you may have certain rights under the General Data Protection Regulation (GDPR) and other laws.

  • The right to be informed

    You have the right to be informed about the personal data we collect from you, and how we process it.

  • The right of access

    You have the right to get confirmation that your personal data is being processed and have the ability to access your personal data.

  • The right to rectification

    You have the right to have your personal data corrected if it is inaccurate or incomplete.

  • The right to erasure (right to be forgotten)

    You have the right to request the removal or deletion of your personal data if there is no compelling reason for us to continue processing it.

  • The right to restrict processing

    You have a right to ‘block’ or restrict the processing of your personal data. When your personal data is restricted, we are permitted to store your data, but not to process it further.

  • The right to data portability

    You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

  • The right to object

    You have the right to object to us processing your personal data for the following reasons:

    • Processing was based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling)
    • Direct marketing (including profiling)
    • Processing for purposes of scientific/historical research and statistics
  • Right to file complaints with regulatory authorities

    If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html .

Cookies

In some instances, our website and its pages use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. The purpose of cookies is to make our website more user friendly, effective and more secure. Cookies are small text files that are placed on your computer and stored by your browser.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, or generally exclude and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Cookies that are required to carry out the electronic communication process or to provide certain functions that you wish to use (e.g. login function) are processed on the basis of Art. 6 para. 1 lit. f DSGVO saved. The website operator has a legitimate interest in the storage of cookies for the technically correct and optimized provision of its services. If other cookies (e.g. cookies for the analysis of your surfing behavior) are stored, they will be treated separately in this privacy policy.

Server log files

The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:

  • The type and version of browser used
  • The used operating system
  • Referrer URL
  • The hostname of the accessing computer
  • The time of the server inquiry
  • The IP address

This data is recorded on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.

Request by e-mail, telephone

If you contact us by e-mail, telephone, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.

The processing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on your consent (Article 6 (1) a GDPR) and/or on our legitimate interests (Article 6 (1) (f) GDPR), since we have a legitimate interest in the effective processing of requests addressed to us.

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called cookies. Cookies are text files, which are stored on your computer and that enable an analysis of the use of the website by users. The information generated by cookies on your use of this website is usually transferred to a Google server in the United States, where it is stored.

The storage of Google Analytics cookies and the utilization of this analysis tool are based on Art. 6 Sect. 1 lit. f GDPR. The operator of this website has a legitimate interest in the analysis of user patterns to optimize both, the services offered online and the operator’s advertising activities.

IP anonymization
On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyse your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.

Objection to the recording of data
You have the option to prevent the recording of your data by Google Analytics by clicking on the following link. This will result in the placement of an opt out cookie, which prevents the recording of your data during future visits to this website: Google Analytics deactivation.

For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en .

Contract data processing
We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection agencies to the fullest when using Google Analytics.

Demographic parameters provided by Google Analytics
This website uses the function “demographic parameters” provided by Google Analytics. It makes it possible to generate reports providing information on the age, gender and interests of website visitors. The sources of this information are interest-related advertising by Google as well as visitor data obtained from third party providers. This data cannot be allocated to a specific individual. You have the option to deactivate this function at any time by making pertinent settings changes for advertising in your Google account or you can generally prohibit the recording of your data by Google Analytics as explained in section “Objection to the recording of data.”

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. This constitutes a legitimate interest as defined in Art. 6 Sect. 1 lit. f GDPR. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link .

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link .

crisp.chat

To improve the user experience in our applications, we use the crisp.chat service offered by Crisp IM SARL, 149 Rue Pierre Semard, 29200 Brest, France (registration number: 83308580600010) for sending messages by e-mail and for live chats.

Crisp IM SARL offers us the possibility to get in touch with them faster and more directly and to process their requests according to the expectations of the users. With crisp.chat we can send messages to users via live chat, e-mail, SMS or push messages, if this is legally permitted. To do this, we need to synchronize our user contact information with Crisp IM SARL via an interface. Privacy policy of Crisp IM SARL: https://crisp.chat/en/privacy/

Crisp IM SARL implements the European Data Protection Directive: https://help.crisp.chat/en/article/whats-crisp-eu-gdpr-compliance-status-nhv54c The legal basis for the use of the service is Art. 6 Sect 1 lit. f GDPR – legitimate interest. Our legitimate interest in the use of this service lies in the simplification of communication with our customers and visitors to this website.

Self-Hosted Sentry

We use Sentry, an error tracking tool from Functional Software Inc., 132 Hawthorne St, San Francisco, CA 94107, USA, which collects information regarding runtime errors and crashes. This constitutes a legitimate interest as defined in Art. 6 Sect. 1 lit. f GDPR.

Sentry is running on our own infrastructure, a connection to servers from Sentry does not take place. Metadata (device ID, device data, IP address) and usage data are processed. All of this information is collected anonymously and is not used for personal purposes and then deleted.

See https://sentry.io/privacy/ for their privacy notice.